Employee Handbook

Page 6: Employee Communication

On this page you will find the following policies:

  • 501. Internal Communication
  • 502. Campus Mail
  • 510. Official Notice and Safety Bulletin Boards
  • 530. Complaint Procedure

On this page you will find the following policies:

Main Content

Employee Communications

Policy No. 501

Responsible Department: University Marketing
Responsible Administrator: Chief Marketing Officer
Effective Date: February 2008
Reviewed/Updated Date: May 2015
Date of Scheduled Review: May 2019


The Internal Communication Policy seeks to define groups, message classifications, guidelines, distribution and channels for group communication using technology at ACU.  These policies and procedures will distinguish the various messaging mediums including myACU announcements and forums and large group or mass email communications with the goals of increasing efficiency in communicating to broad and specific groups, encouraging community interaction and information exchange, and using technology effectively.  Specifically it is the aim of this policy to acknowledge that email is the primary medium of communication for faculty and staff while also addressing the problem of unwanted email or “spam” through the proper use of the myACU portal.

This policy applies to all faculty and staff at ACU.


  1. myACU Announcements
    1. Users of myACU will be able to view these announcements under the community section of myACU.  Users will be divided into the following groups:
      1. Employees
      2. Students
    2. Any university employee (faculty or staff) or student with an announcement to post to one of these groups will provide (via email or form submission) the text/information to the Gatekeeper of that announcement group as identified below in Section D.  The Gatekeeper will have discretion to determine if that announcement is appropriate for that group based on its audience.
  2. Large Group Email Lists
    Currently the university utilizes email lists that go out to all employees and all students.  Employees receive myACU News emails, and the VP for Student Life controls a student email list. Other large group email may still be used in the following situations:

    1. myACU News – myACU News, the employee newsletter, will continue to be sent weekly via email; if a high volume of announcements are needed to go out, and it is determined necessary by Human Resources, a second email may go out that week.
    2. Emergencies and Threats to Campus Operation – other than myACU News, the all-student email lists/all employee email lists will be reserved for urgent messages that pertain to immediate threats to the ACU family, threats to the daily campus operation or emergency situations (imminent weather emergencies, campus-wide cancellations, urgent crime or public safety issues, etc.)
    3. Compass – The Compass is designed to equip faculty and staff with important resources, empower employees to share information about the university, and engage them by providing a simple way to pass on information. Information is collected from various sources: online content, news releases, blog posts, videos, TVeyes monitoring service, Google alerts, emails, local media, social media, Smartsheets, story submission form, marketing meetings, and information from our team and other university employees. University Marketing distributes this to key audiences each week.
    4. Subscribed email lists – employees may maintain an email list for sending out information relating to their position or, if the person is a Gatekeeper, they may email a message for their specified audience as long as there is an opt-out option (e.g. Adams Center Announcements, COBA Connection email, Agriculture Department newsletter, etc.)
    5. Other Mutually Agreed Upon Exceptions – any other all-employee email (e.g. health insurance change notifications) must be mutually agreed upon by the Director of Human Resources and Chief Marketing Officer.  Any all-student email must be approved by the VP for Student Life.
  3. myACU Community Forums
    myACU Community Forums will be an appropriate place for topics that involve or would be enhanced by feedback, interaction and discussion from all myACU users, with the supervision of a moderator.
  4. “Gatekeepers”
    Gatekeepers are responsible for approving messages and the medium to be distributed to the specified audience.


Audience Gatekeeper
All Employees Human Resources
Faculty Provost/Human Resources
Staff/Student Employees Human Resources
All Students VP for Student Life
College Dean
Department Department Chair
Major Department Chair
Class (freshman, sophomores, etc.) Student Life
Parents Student Life/Admissions
Recruits Director of Recruiting
Admits Director of Recruiting
Alumni/Friends Alumni Relations
Trustees President
Residence Halls Director of Residence Life
Donors Advancement
Crime/Public Safety/Parking/Traffic Chief of Police
Technology Alerts for Campus Chief Information Officer (CIO)

Policy No. 502
Responsible Department:
 University Mail Services
Responsible Administrator: Manager of Mail Services
Effective Date:
 July 1, 2009
Reviewed/Updated Date:
 March 2021
Date of Scheduled Review:
 March 2025



The purpose of this policy is to define the parameters of campus mail for the university.


This policy applies to students, staff, faculty and visitors to campus that may want to communicate with any person employed by or attending the university.


Campus mail is correspondence sent to anyone with a campus mailbox by students, faculty, staff or visitors to campus.



The following groups may send campus mail to anyone with an ACU mailbox:

  • ACU Departments or employees
  • Current ACU mailbox occupants
  • ACU students enrolled in the current term
  • Official student or university organizations — The student or university organizations officially recognized by ACU
  • ACU affiliates — The businesses or organizations that have an office or an official presence on the ACU campus
  • Visitors to the ACU campus — Occasional visitors to the ACU campus may send a small amount of campus mail


ACU reserves the right to refuse to box any campus mail that is not compatible with ACU standards. This mail will be considered undeliverable and returned to the sender, or discarded if there is not a return address.


All campus mail must meet the mail piece design and mailing preparation guidelines. These guidelines are listed on Mail Services’ Web site.


Campus mail does not require postage. However, Mail Services does assess boxing and other fees in certain cases.


Mail from off campus businesses and organizations (including ACU employees and student’s own personal businesses) is acceptable as campus mail to students only. The mail piece must be submitted for approval in advance of submitting the mailing. ACU reserves the right to refuse to box any campus mail from an off campus business or organization. At the time of mailing, the mailer must pay the appropriate Off Campus Flyers boxing fees on all mail pieces.


All campus mail is sent at the sender’s risk. ACU is not liable for any loss, damage, delay, mis-delivery, non-delivery or rifling of campus mail. Proof of delivery is only available for campus mail sent with Assured Delivery service.

Policy No. 510
Responsible Department:
 Human Resources
Responsible Administrator: Director of Human Resources
Effective Date:
 January 1, 1994
Reviewed/Updated Date:
 July 1, 2013
Date of Scheduled Review:
 July 2017


To provide a permanent and official channel of communication to employees.

This policy applies to the campus of ACU.

Important university information will be displayed permanently on the official notice and safety bulletin boards located outside Room 213 of the Hardin Administration Building and in the Physical Plant Building between the main office and the break room.

  1. Legally required posters and notice.
  2. University standards and rules of conduct.
  3. Safety rules and related information.Employees will be responsible for regularly checking and reading the official notice and safety bulletin board and for following the rules, regulations and instructions posted there.

Policy No. 530
Responsible Department:
 Human Resources
Responsible Administrator: Human Resources Director
Effective Date: January 1, 1994
 May 2015
Date of Scheduled: May 2019


To provide a process for employees to discuss complaints or problems with management and to receive careful consideration and a prompt resolution.

This policy applies to all employees at ACU.

It is in the best interest of the university and the employee to resolve work-related complaints as soon as possible at the lowest possible level of supervision.

  1. Each employee of the university should discuss work-related complaints or problems with management.
  2. It is the policy of the university to consider and attempt to resolve employee complaints or problems in a prompt and fair manner.


“Complaint” is defined as a condition of employment or application of a policy that the employee thinks is unjust or inequitable.


  1. Supervisor’s Role.  To resolve complaints and problems, the employee is encouraged to first seek assistance from his or her immediate supervisor, who should attempt to resolve the problem.  The supervisor is responsible for handling the complaint as an important business matter, striving to arrive at a prompt, equitable solution.  The immediate supervisor, after obtaining all of the facts and reviewing the problem, will give the employee an answer within two (2) working days, or will notify the employee if additional time is needed to investigate the problem.  If desired, the supervisor may request assistance from the Director of Human Resources. Occasionally, an employee’s complaint involves his or her supervisor.  Supervisors should realize that employees often do not feel free to express such concerns to them.  Therefore, employees are encouraged to discuss complaints with the next higher level of management to avoid an awkward situation.  As an alternative, the employee may discuss the complaint at any time with the Director of Human Resources.  An employee may ask the Director of Human Resources, another employee or another manager to be present at a complaint discussion with any level of management.
  2. If the employee feels that the supervisor’s response is not satisfactory, the employee, with or without his or her supervisor, may present the problem to the department head.  The department head should be sure that all efforts have been made to solve the problem, including working out solutions with other departments should more than one department be involved in the matter.  The department head will provide the employee with a response within five (5) working days, or notify employee if additional time is needed.
  3. Should the employee involved be dissatisfied with the department head’s response, the employee will so notify the department head and may then present the problem to the dean of the college of the vice president of the division for his or her review.  During this presentation, the employee may act alone, or with his or her supervisor and/or the department head.  The vice president will provide the employee with a response within five (5) working days, or notify the employee if additional time is needed to investigate the problem.
  4. If the employee feels that the vice president’s response is not satisfactory, he or she may make a written appeal to the President.  All written documentation on the case will be furnished to the President for review.  The President may, in his or her discretion, empanel the other members of management to review the facts of the particular case, and offer recommendations.  The President’s decision shall be final.