This page is intended for international and exchange students.
NOTE: U.S. Citizens from abroad at ACU can refer to the OISVS Health Insurance Policy of suggested resources for health insurance.
Health insurance in the U.S. is very important. Medical costs can accumulate quickly with even a minor medical procedure or office visit.
To help protect our students from these costs, ACU requires all international students and exchange visitors to purchase the ACU group policy through BCBS Global Solutions, which meets the U.S. Department of State guidelines. The university will enroll each incoming student in this policy. Here is the current policy information:
Insurance Carrier: BCBS Global Solutions
Insurance company phone (inside the U.S.): 877-249-4765
Insurance company phone (outside the U.S.): +44 2089876228
Student access: download the BCBS Global Solutions app, or online at https://bcbsglobalsolutions.com/
Email customer service: Submit an inquiry through the Support page
on the Member Portal or in the mobile app.
You are welcome to have another insurance policy in addition to the ACU policy. However, even with outside insurance, you must still purchase a BCBS Global Solutions policy with the ACU group.
Insurance charges are automatically placed on the student’s ACU account each semester.
Students are charged the premiums for 5 months in the Fall semester (August – December), and 7 months in the Spring semester (January – July). Coverage is continued during the summer months for continuing students who were enrolled full-time in the previous spring semester.
Your insurance charges are included on your I-20 and DS-2019 cost information.
Other important points:
- Preventative dental and vision checks are not covered by this policy. Be sure to visit your dentist and optometrist before coming to the U.S.!
- Some medications that are sold over the counter in your country will require a doctor visit and prescription in the U.S. This means you will have to get this from a doctor.
- If you take medication, we recommend you bring several months’ supply of your medication with you since it can take time to locate a U.S. doctor and get a new U.S. prescription for your medication.
- J-2 dependents are required to have health insurance coverage by the Department of State while in the U.S.
- Please note that the insurance does not pay 100% of a student’s medical costs. Students should come prepared to pay the $100 deductible and 50% of prescription medication costs, as well as the cost for non-covered items. For more information, please consult the policy linked above.
- Pre-authorization is required for some situations. Please see the brochure for more details or call the company if you are unsure about your coverage.
- You will receive an email notifying you of your enrollment each semester from BCBS solutions to your ACU email address.
- The OISVS will have insurance cards for you to pick up for use with local providers.